TRANSCRIPT: What is commonly known as bad faith typically involves a situation where an insurance company fails to promptly and thoroughly investigate an insurance claim, and make a prompt and good faith offer to settle claims in which liability is reasonably clear. I've spent 5 years working as a hearing examiner for the West Virginia offices of the insurance commissioner. And I know the laws and the rules with which insurance companies must comply. If you believe that an insurance company has mishandled your claim, give me a call. I'd be happy to discuss your case. You can call us at (304) 315-2299, or you can look us up on the web at www.troylawwv.com. And remember that there's absolutely no fee unless we get a recovery for you.